Two counters. One evening. No visibility.
The Pulsar rear that never got sold 19:40 · SUB-DEALER · SANGAMNER, MH
A farmer rides in on a Pulsar 150 twin-disc. He saw CEAT's cricket ad last night and asks for a "CEAT back tyre".
The shelf has 100/90-17. His variant needs 120/80-17. Nobody checks the variant.
He calls the distributor: "kal aayega" ("it comes tomorrow"). The customer walks 200 m to a competitor.
No system logs the enquiry, so CEAT's data shows zero demand for 120/80-17 in Sangamner.
The fleet that switched brands, axle by axle 06:10 · TRUCK DEALER · NAMAKKAL, TN
A fleet owner with 40 multi-axle trucks has 12 drive tyres due and wants CEAT 295/90R20.
The dealer has rib (steer) stock in that size but no drive pattern. The size shows in stock but the axle can't use it.
Trucks can't wait for the depot, so he fits a competitor's drive tyres and runs mixed brands.
CEAT loses the fleet's next three replacement cycles, about ₹40 lakh of lifetime value.
A forecast can't learn from sales it never saw. Each unlogged "not available" teaches the plan to stock even less of what customers asked for. So the fix has to start at the counter, before the planning engine.